FAQ

How long does the shipping take?

Unfortunately, we are currently sold out in the US, so shipping can take 5-12 days as we ship from our international warehouse. In addition, there is a processing time of 1-2 days.

Please note that the delivery time of shipments sent outside the USA are very much influenced by the current Covid-19 situation and therefore this delivery time may occur. We ask for your understanding.

Can I order worldwide?

We currently offer shipping to USA, Canada, Australia, United Kingdom
and New Zealand. There are no shipping charges for this. Shipping time may take 5-12 business days depending on the region.


How can I cancel/return my order?

Please note that we cannot return items that have been purchased at a reduced price. If there is an error with one of our products, we will of course gladly exchange it. You have a 30-day right of return. You can reach us via the contact form.



Our team is available 24/7 and will be happy to receive your mail.


Any questions? Feel free to send us a message via the contact form, or send us an email to the following address: Business@loviees.com